troubleshooting

Review Events is disabled

Check the following:

1

Unity Editor is authorized

2

The buyer's UGS project is linked

3

An editor environment is selected

4

Refresh the project

Use Refresh Status.

Unity Analytics returns 403 Forbidden

Verify that:

• Analytics is enabled for the buyer's Unity project.

• The Unity ID has permission to manage events.

• The Unity ID has permission to manage funnels.

• The correct UGS project and environment are selected.

Unity Analytics does not receive events

Verify that:

• Unity is selected as the analytics provider.

• Enable Analytics is enabled.

• The Unity project is linked to UGS.

• Unity Services initializes successfully.

• The correct UGS environment is selected.

• Custom event schemas exist in that environment.

Firebase provider is unavailable

Verify that:

• The Firebase Unity SDK is imported.

• The Firebase Analytics package is imported.

• google-services.json exists for Android.

• GoogleService-Info.plist exists for iOS.

• File names are exact.

• FIREBASE_ANALYTICS is defined.

• Firebase is selected in GameSettings.

GameAnalytics provider is unavailable

Verify that:

• The GameAnalytics SDK is imported.

• Exactly one GameAnalytics object exists.

• The object is present in the first scene.

• The game key is configured.

• The secret key is configured.

• GAMEANALYTICS_SDK is defined when required.

• GameAnalytics is selected in GameSettings.

ByteBrew provider is unavailable

Verify that:

• The ByteBrew SDK is imported.

• Exactly one ByteBrew object exists.

• The object is present in the first scene.

• The correct platform is enabled.

• Game IDs are configured.

• The SDK Key is configured.

• BYTEBREW_SDK is defined when required.

• ByteBrew is selected in GameSettings.

Events are not visible immediately

Analytics dashboards are not always real-time.

Test events on a device or development build and allow the selected analytics service time to process incoming events.